A garage door that won't close is a security problem. A garage door stuck open in the middle of an Ottawa winter is a different kind of problem. Either way, we treat these calls as urgent and prioritize them across Ottawa, Bells Corners, Centrepointe, Crystal Beach, Westboro, Britannia, and Carlington.
Garage door emergencies usually come down to a handful of causes: a snapped spring, a broken cable, a door that's come off its tracks, or an opener that's stopped responding entirely. Most of these are fixable in a single same-day visit if we have the part on the truck — and we usually do.
What we treat as an emergency
- Door won't close and the garage is accessible from the street
- Loud bang followed by a door that won't move (broken spring)
- Door is off its tracks, sagging, or visibly crooked
- Opener runs but the door doesn't move at all
- Door is stuck open during winter weather
- Cable has snapped and the door is hanging unevenly
What to do while you wait
If your door is stuck open and the home is accessible, try to secure the opening if you safely can. If you suspect a broken spring — a loud bang, a door that suddenly feels extremely heavy — do not try to force the door open or closed manually. Disengage nothing, touch nothing near the spring, and call us at (613) 703-3918.
Safety first. A loaded torsion spring holds enough force to cause serious injury. Keep kids and pets away from the door until we arrive.
How our emergency response works
- Call (613) 703-3918Tell us what's happening. We'll ask a few quick questions to gauge urgency and give you a realistic time window.
- Priority schedulingEmergency calls get bumped ahead of routine appointments where possible.
- Stocked truckWe carry springs, cables, rollers, hinges, and opener parts for the major brands, so most emergencies are resolved in one visit.
- Written quote before work startsEven under time pressure, we quote first — no surprise pricing.
- 3-year warrantyEvery emergency repair carries the same 3-year parts and labor warranty as scheduled work.
Covering all of Ottawa
We respond to emergency calls across Ottawa, Bells Corners, Centrepointe, Crystal Beach, Westboro, Britannia, and Carlington, 7 days a week. Call (613) 703-3918 now and we'll get you a same-day window.